Shipping Information

All orders are expertly dispatched from our UK warehouse by our experienced team, ensuring every product is securely packaged before being entrusted to our carefully chosen delivery partners.

UK

Orders over £50 in value qualify for complimentary UK delivery, while orders below this amount incur a standard delivery charge of £3.50. Alternatively, we offer an Express Delivery option costing just £6.99 per order for most personalised products.

Our Express Delivery service provides a next-day delivery option if ordered before 1 pm, Monday through Friday. Our standard delivery service can take up to 5 working days to arrive.

EIRE & EUROPE

Delivery costs to Eire and Europe are automatically calculated based on the weight and dimensions of the items during checkout. We deliver to several countries, including Eire, France, Germany, Spain, Italy, Belgium, and more.

USA

We offer delivery to all 50 states within the United States. However, at this time, we are unable to deliver to any islands or other remote areas. For the most current delivery rates, please add items to your shopping cart/basket and refer to the shipping calculator on the cart/basket page.

AUSTRALIA & CANADA

We deliver to mainland Canada and Australia. For the most recent shipping rates, please add items to your shopping cart/basket and refer to the shipping calculator on the cart/basket page.

REST OF THE WORLD

We also deliver to many other regions of the world. To obtain the most up-to-date rates and verify if we ship to your location, please add items to your shopping cart/basket and refer to the shipping calculator on the cart/basket page.

ABOUT OUR ENGRAVING

With over 25 years of experience, we are a team of professional designers and engravers dedicated to providing you with the best quality of service. We take great care when engraving your chosen item, centering your message in the appropriate font size, ensuring it is proportionate and not too close to the edges. Our skilled team will consider every detail, such as the number of lines and wording, to ensure a visually pleasing, professionally designed finish.

We understand that each customer is unique, and if you require any specific personalisation requests, such as larger or smaller engraving, or any changes to the layout of your message, simply let us know in the 'additional personalisation instructions' box on the cart page.

As professionals in the industry, we have extensive knowledge of design techniques such as leading, kerning, tracking, and more, which we apply to every job we engrave.

We do not rely on computer-generated previews, as we believe in using fundamental human skills to provide you with the best results. You can trust us to take care of your engraving needs.

FONTS

At our store, we understand that personalisation is key to making your jewellery unique and special. That's why we offer a variety of fonts for you to choose from when personalising your item. Each font has its own distinct style and character, so you can find the perfect fit for your piece. To see a preview of each font and to learn more about its features and suitability, please select one of the following font options. With our font selection, you can make your jewellery truly one-of-a-kind and perfectly tailored to your style and taste.

Amazon

Arial

Childs Hand

Comic Book

Harrington

Monotype Corsiva

Old English

Times Roman

If you prefer a font style that is not available in our selection, we can engrave it upon special request. However, please be aware that this may cause a slight delay in the processing time of your order.

ACCENTS

We are equipped to engrave letters with accents in any language. For your convenience, we have provided some special characters with accents that you can easily copy and paste into your message as needed.

Accent Grave: À, È, Ì, Ò, Ù, à, è, ì, ò, ù

Apostrophe: Á, É, Í, Ó, Ú, á, é, í, ó, ú

Caret: Â, Ê, Î, Ô, Û, â, ê, î, ô, û

Tilde: Ã, Ñ, Õ, ã, ñ, õ

Colon: Ä, Ë, Ï, Ö, Ü, ä, ë, ï, ö, ü

LANGUAGES

At our workshop, we are capable of engraving in various languages ranging from Afrikaans, Arabic, and Chinese to Greek, Hebrew, Russian, Welsh, Zulu, and many more.

LOGOS, GRAPHICS & ARTWORK

We understand that sometimes you may want to create a truly unique and personalised piece of jewellery. That's why we offer the option to engrave not only text, but also logos, graphics, and even your child's drawings on some of our products. Our team of skilled craftsmen will work closely with you to ensure that your design is reproduced with the utmost care and precision. Please note that this option may not be available for all products, and additional fees and processing time may apply. Contact our customer service team to discuss your custom engraving needs and we'll do our best to make your vision a reality.

INTELLECTUAL PROPERTY

We take the protection of intellectual property seriously, which is why we will not engrave anything under copyright without the express permission of the rights holder. This ensures that we operate with integrity and respect the hard work and creativity that goes into producing original content. We are committed to upholding these standards and providing our customers with a safe and legal service.

SPECIAL CHARACTERS

We are thrilled to offer our customers the option to add emojis and icons to their personalised jewellery. We have invested significantly in the latest technology to make sure that we can fulfill this demand. Our team is dedicated to keeping up with the latest trends and advancements in engraving, so we can continue to offer cutting-edge and innovative personalisation options for our customers.

🍎📚 for a teacher, 💖 for a loved one, 🤗 for a friend, 🐾 for a pet - sometimes an emoji can express more than words. At our store, we understand that our customers increasingly want to incorporate emojis and icons within their personalisation, and we're proud to offer the latest technology to make that happen.

To ensure the optimal look of the engraved jewellery, we kindly ask our customers to take note that due to the size of our products, multiple emojis are not suitable for engraving. Therefore, we would like to advise our customers that we limit the use of emojis to one per side of engraving. This will ensure that the engraving looks clear and visually appealing on the jewellery. Thank you for your understanding.

IMPORTANT

We kindly ask that you take a moment to carefully review your personalisation before proceeding to checkout. It is important to ensure the accuracy of your message, as once engraved, we are unable to make any corrections. Thank you for your understanding and cooperation in this matter.

✔ SPELLING: Double-check for correct spellings, particularly for names, uncommon words, and words with multiple spellings. Be aware of autocorrect on mobile devices, which may change words as you type.

✔ CAPITALISATION check that all words are capitalised as needed, or that none are accidentally capitalised when they shouldn't be.

✔ EMOJIS or SYMBOLS check that any emojis or symbols you have included are appropriate and make sense in the context of your message.

✔ GRAMMAR check for any grammatical errors.

✔ ACCENTS or SPECIAL CHARACTERS check that any accents or special characters are included and correctly placed.

✔ ABBREVIATIONS check that any abbreviations you have used are understood by the recipient and make sense in the context of your message.

✔ MESSAGE LENGTH check that your message is not too long or too short for the item you are personalizing, and that it fits within any character limits specified.

✔ OVERALL READABILITY check that your message is clear and easy to read.

✔ PROOFREADING: Carefully proofread your message for any errors in spelling, grammar, punctuation, or formatting before submitting it for engraving.

UNBIASED APPROACH TO PERSONALISED CONTENT

At our company, we pride ourselves on working in an unbiased manner when it comes to engraving personalised information. This means that we do not judge any content that our customers wish to have engraved. Additionally, we engrave the exact text that you provide us with, without any interference or influence from our own personal bias. We understand that different nations and people have different ways of writing, spelling, punctuating, using sentence case, and other aspects of language. That's why we believe that it's important not to let our own biases get in the way of your personalisation.

However, if we do spot something that doesn't look right or may cause confusion, we will contact you first to clarify or make suggestions. For this reason, we strongly advise that you leave your mobile number during checkout, so that we can call or text you with any questions. Rest assured that we will never share your telephone number or any other personal information. We are committed to providing you with the best possible engraving service and ensuring that your personalised item is exactly as you envisioned it.

Looking for some reassurance before making a purchase? Take a look at what some of our happy customers have said about their personalised jewellery purchases! Read through the reviews to see what they had to say about the quality of our products and service.

We have 42 genuine reviews for Always in my Heart Ashes Necklace, Personalised, 925 Sterling Silver

At our company, we take great pride in the quality of our engraving. But rather than just telling you about it, we thought it best to show you firsthand. That's why we've captured a series of candid photos that showcase the exquisite detail and craftsmanship of our engraving services.

These photos are completely unedited, with no touch-ups or filters to alter their appearance. They may contain some glare or reflections from the camera, but they offer an authentic and unvarnished view of our work.

When it comes to engraving, you deserve nothing but the best - and that's exactly what you'll get with our professional engraving services. Our engravings are not only crisp and clean, but also deep and long-lasting.

All of the photos you see on our website are taken from actual items of jewelry that we've created and engraved, so you can be confident in the quality and authenticity of our work.

ID Bracelet, Sterling Silver

a mens sterling silver identity bracelet, showing our deep engraving on the inside.

Ashes Necklace, Sterling Silver

a heart-shaped ashes memorial locket necklace.

Heart Pendants, Sterling Silver

a pair of solid sterling silver heart pendants.

Heart Pendant, Sterling Silver

a sterling silver heart pendant with a personalised message.

Babies Bangle, Sterling Silver

a sterling silver babies bangle with inside engraving.

Identity Bracelet, Sterling Silver

a ladies identity bracelet, made from sterling silver.

Teddy Bear Bangle, Sterling Silver

a sterling silver teddy bear baby bangle with engraving on the identity plate.

Butterfly Brooch, Sterling Silver

a butterfly brooch, with personalised engraving on the back.

Baby Bracelet, Sterling Silver

a child's id bracelet made from sterling silver, showing an example of engraving.

GENERAL FAQ's

Q: Can I still have Express Delivery if I want the item personalised/engraved?
A: Absolutely! We understand the importance of timely delivery, even for personalised or engraved items. Since we have stock available and handle all the engraving in-house, we are pleased to offer Express Delivery on most products.

Q: Where will my engraving be positioned on the piece?
A: By default, we engrave or personalise everything in the center of the piece. However, if you have specific instructions regarding the placement of the engraving, please let us know, and we will be happy to accommodate your request. Please note we do have some products that by their nature cannot be personalised in the centre.

Q: How can I order more than 1 of the same piece with different engraving?
A: If you need multiple items of the same product but with different engraving, you will need to add each item individually to your cart. This way, you can customise and personalise each item with the desired engraving before proceeding to checkout.